SUPPORT

Top Tips

How to optimize your Avia experience.

Plugging Chromecast into power outlet or USB

Google recommends plugging Chromecast into a power outlet. If no power outlet is available, the USB cord can be used in any port on the TV marked as ‘USB’ (do not use USB ports marked ‘Service’). More information can be found here.

Chromecast router compatibility

Google has verified and compiled a list of routers supported for Chromecast. For optimal playback experience with Avia, a WiFi ‘N’ connection is recommended.

Changing default video recorder settings

Chromecast does not support many 1080p and high bit-rate video playback. Videos recorded at 1080p may stutter and buffer frequently while streaming to Chromecast. You can configure your phone to record at 720p to have a better casting experience.
Open your device’s camera application, go to video mode, and under Settings option change Video Quality to HD 720p.
For Samsung Galaxy devices: The default bit rates for video recording on Samsung Galaxy are too high. For an optimal casting experience, switch from 1080p to 720p, and change “Recording Mode” to “Normal” or “Fine”.

Optimize your video(s) using Handbrake

Handbrake is a powerful open-source video conversion software (for Windows and Mac). Chromecast requires the correct combination of containers, video and audio codecs for your media to cast. Avia warns users of unsupported media types.

To optimize your video(s), download and install Handbrake. Open Handbrake –> select Source –> choose the file you want to export –> on the right under Presets select Android Tablet (do this for both phones and tablets) –> click Browse –> choose location of new video –> name the file with an .mp4 extension –> click Save –> click Start (green button). When the conversion and exporting is complete, transfer your new video to your device via USB or a cloud service. Open Avia –> select Add Media, tap the refresh button under Media Database. When the rescan is complete the new video will be displayed in your Avia library.

Handbrake provides a usage guide for both Windows and Mac.

Unsupported video playback using Google+ photos

Avia will play video formats that Chromecast supports (AVI and MOV formats are not supported).  Work around: Upload your videos to Google+, connect Avia to Google+ Photos, and then enjoy them from the cloud.

Wi-Fi optimization for your mobile devices

Many Android devices turn on WiFi optimization by default to minimize battery usage. This could effect performance for playing large files using Chromecast.

To turn off Wi-Fi optimization: go to your device’s Settings, select Wi-Fi, then Advanced (in menu), and make sure Wi-Fi optimization is not checked.

Avia app crashes

If your Android device has give you a message, “Unfortunately, Avia has stopped”, please submit us the crash log by hitting Report. Crash logs provide information to developers to fix potential bugs.

Casting to Roku

To cast your media from Avia to Roku, first endure that the Android device from which you are casting is on the same WiFi network as the Roku. Hit the “cast” icon in the upper right of Avia and select the Roku device. The device will automatically go to the Avia for Roku channel. On the Roku remote, hit OK to Add Channel Avia for Roku. Then cast your personal media on your Roku.

FAQ

Frequently Asked Questions

What is Avia?

Avia Media Player for Android lets you play, manage, and share your personal media. You get seamless access to photos, videos, and music from social media sites, your home network, and your device’s local storage.

Attention Avia Pro Users - Thank you for your support and enjoy the new extras for FREE!

  • If you originally installed the free version of Avia and upgraded to Avia Pro by performing an in-app purchase, you will get the new extra features automatically when you update Avia

  • If you originally bought and installed Avia Pro, you will need to follow these steps:

    • Uninstall all versions of Avia / Avia Pro on your devices.

    • Download and install the latest free version of Avia.

    • Perform an in-app purchase to unlock the extras.

    • Fill out the form here so that we can refund your original Avia Pro purchase.

What happened to Fling?

Avia’s Fling functionality still exists and works in the same way that it always has. The difference is that it’s now called “cast.” Whether you’re sending media to your Chromecast or between DLNA devices, the media is being “casted.”
 
Avia has always been a free, all-in-one media player for your Android devices. However, in order to continue support and development of the app, all DLNA, Chromecast, and cloud service functions are unlocked through an in-app purchase. We hope you’ll decide to support Avia by purchasing the extra features. If you do, we think you’ll find them well worth it. And if you don’t, you can keep using Avia as a great free player.

Unlock Extras - What do I get?

Unlocking extras within Avia will enable the following features:

  • Casting your personal media to Chromecast and DLNA enabled devices
  • Access media stored on Dropbox
  • Support for themes
  • Remove all ads

I have unlocked Avia’s extras on my phone but I want to use them on my tablet. How do I do this?

  • Download and install the Avia Media Player on your other device(s) using the same Google account as the original purchase.

  • When the app loads, Google Wallet will detect your purchase and will automatically unlock the extra features.
  • You can install Avia on as many devices that you own.

I am trying to play music and/or videos with Avia but they won’t play. Why?

For playing media locally

  • Avia will only play music and video files that your device supports.
  • Please check that your device supports the files that you are trying to play.

For casting media to Chromecast

  • Avia will only cast media files that Chromecast supports.
  • Google Chromecast supported media types can be found here.

What audio and video formats are supported by Chromecast?

The list of supported formats for Chromecast are available here.

When I cast, all I see on screen is the Avia logo.

If you try to cast and only the Avia logo shows up on screen, your wireless router is probably on the wrong channel. Simply change the channel on your router and the problem should be fixed. (Each router is different. Search for your specific model if you need help changing the channel.)

I can’t see my other devices using Avia. Why?

  • Avia will only connect to devices that are on the same WiFi network.

  • Please ensure that the devices you wish to share media with are all using the same WiFi network.  If the problem persists, please try re-booting all of the devices.

  • If you have “Developer options” set to ON, make sure “Don’t keep activities” is unchecked.

What versions of Android is Avia compatible with?

Avia is compatible with Android 2.3 (Gingerbread) and up.

I have deleted a file within Avia but the file is still showing. Why didn’t the file delete?

  • Avia will delete the file immediately, but the user interface will not update until the media database is scanned again.

  • To preserve battery life, Avia scans your library occasionally. Once the scan is complete, you will not appear in your library.
  • You can force a scan by going to the “Add media” page and select the circular arrow icon under “Media Database” in the “Local” section.

How are subtitles enabled in Avia?

  • Avia supports subtitles embedded in the movie on devices running Android 4.1 (Jelly Bean) and greater.

  • Avia supports loading external subtitles (.srt, .sub, .smi, and .ssa) on devices running Android 2.3 (Gingerbread) and greater.

    • You will need to create or acquire a supported subtitle file for the video and store it on your device or USB stick. There are several apps within the Android market to help you do this.

    • To play a video with an external subtitle file:

      • Start the video

      • From the video playback screen, select the subtitle button found in the action bar at the top of the screen.

      • From the menu select “Open subtitles file” and browse to the location to where you have stored the subtitle file

      • Select the subtitle file

How do I enable subtitles when casting to another device?

  • Avia supports casting external subtitles (.srt, .sub, .smi, and .ssa) on devices running Android 2.3 (Gingerbread) and greater.

    • You will need to create or acquire a supported subtitle file for the video and store it on your device or USB stick. There are several apps within the Android market to help you do this.

    • To play a video with an external subtitle file:

      • Connect Avia to Chromecast
      • Start the video

      • From the video playback screen, select the subtitle button found in the action bar at the top of the screen.

      • From the menu select “Open subtitles file” and browse to the location to where you have stored the subtitle file

      • Select the subtitle file
  • Subtitles may be played locally on the DLNA enabled device you are casting to:

    • A subtitle file will need to be located on the device you’re casting to.

    • You will need to load the subtitle file on the DLNA receiver by following the instructions for playing external subtitles.

I’m having difficulty playing video when casting to Chromecast or DLNA enabled device. Why?

  • The minimum recommendation for casting video wirelessly is a 802.11N WiFi router.

  • Chromecast currently has difficulty streaming video with a bit rate of 10Mbit/s or greater. When recording video that you’d like to use with Chromecast, 720p quality is recommended.

  • When possible, have devices such as your PC or NAS connected to your network directly via ethernet. This reduces the amount of traffic on your wireless network and will improve your media experience.

I downloaded Avia and I’m unable to cast when I press the Chromecast button. Why?

  • Please reboot your Chromecast to receive the latest update, then try to cast again from Avia
  • Reboot your mobile device
  • If you have “Developer options” set to ON, make sure “Don’t keep activities” is unchecked.
  • Try plugging in your device into an electrical outlet with the power adapter from Google – instead of using a USB port on your TV.
    • In particular Google recommends not using the TV’s USB port if it is a “Service” port.

What is casting?

Casting is a simple way to share media between connected devices. When you cast a video, photo, or song to Chromecast or DLNA-enabled devices, it begins to play on that device’s screen and speakers. You can then use Avia as a remote to control the media on the device that you’re casting to.

What is DLNA?

  • DLNA (Digital Living Network Alliance) is a standard used by manufacturers of consumer electronics to allow entertainment devices within the home to share their content with each other across a home network.

  • DLNA refers to a technology that allows you to find and connect to other devices on your network so that you can easily share content between devices.

  • Official site of DLNA is dlna.org.

How do I cast my media to a Roku?

To cast your media from Avia, first endure that the Android device from which you are casting is on the same WiFi network as the Roku. Hit the “cast” icon in the upper right of Avia and select the Roku device. The device will automatically go to the Avia for Roku channel. On the Roku remote, hit OK to Add Channel Avia for Roku. Then cast your personal media on your Roku.

Instructional Videos

These short videos provide detail on Avia’s functionality.

How to Cast to Chromecast with Avia

Adding Media with Avia

Share Life’s Moments

Connect DLNA Devices to Chromecast

Stream from Android to Xbox One

Stream from Android to Xbox 360

Contact Us

If you have not found what you are looking for and need additional support, please contact us directly.